home

Lebara Mobile SIM cards and recharge vouchers are available from many shops throughout the Netherlands. Please call Lebara Customer Services on 1200 from your Lebara Mobile or 0900 4321 321 from any other phone to find the closest shop to you.

 You can activate by calling 1244 and following the steps.

Click here for all information about number porting.

When it comes to making international calls, Lebara Mobile works in the same way as other mobiles or fixed line phones. Simply dial 00 followed by the country code, then the area code without the leading ‘0’ and then the phone number and press the dialler/send button. Instead of 00 you can also use the "+" symbol.

Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Click here for all information about landcodes.

Lebara Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by the country code, then the area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".

If your mobile phone screen shows any of the following when you first put your Lebara Mobile SIM in your phone: 'phone restricted', 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network.

Most of the 090x numbers can be called from your mobile phone. It is possible that a 090x number cannot be reached. You can then pass on the number that you cannot reach to Lebara Mobile. Lebara Mobile will look at the request and may free the 090x number. If there are insufficient requests to free this specific number your request will, unfortunately, not be honored. The number will be kept on a reserve list.
Another reason is that the network is not automatically selected abroad and the blocks on some networks have not been removed. You can circumvent this by manually selecting another network.

Click here for all information about voicemail.

Click here for all information about sms.

Click here for all information about mms.

If you have entered the 14-figure code incorrectly five times you can no longer top-up. To remove this block you need to contact Customer Services. You can still make and receive calls

If you do not top up your call credit within 6 months, your call credit will be frozen. You can still receive calls, however you will only be able to call 1244 to top up your call credit. If you top up your call credit in the following 3 months, your old balance will be re-credited and the new call credit will be added to that. If you do not top up your call credit, your number and call credit will lapse and you will no longer be able to use your Lebara Mobile SIM card.

Please call Lebara Customer Services on 1200 from your Lebara Mobile or 0900 4321 321 from any other phone as quickly as possible and one of our advisors will help you.

Calls to 1200 or to 0900 4321 321 from your Lebara Mobile cost € 0.35 per call. Calls to 0900 4321 321 from other networks are charged at your service provider’s standard national rate.